Never Lose a Client Again With The Ultimate Guide to Dealing With Problem Clients

Client satisfaction is your best advertising. It generates repeat business, which is critical for client retention. But if clients are unhappy you can say goodbye to those referrals. 

Introducing the Problem Client Cheat Sheet

Most stylists don't use systems and processes because they don't see themselves as a business. When you don't have a script + process for dealing with problem clients a single negative client interaction can damage your reputation.  I want you to feel CONFIDENT in your ability to deal with challenging clients so you can make more $$ and grow your biz. 🙌

Special Offer!  Download Now and get a 70% Discount!

Here’s what you’ll get in the Problem Client Cheat Sheet

As soon as you sign up you'll get an email to download the ultimate guide to dealing with difficult clients. Inside you'll find the 5-step progressive process with Step-by-Step instructions on how to diffuse a tense situation. Plus you'll get a special BONUS — sample SCRIPTS with what you need to say, word-for-word to ensure a client leaves on good terms. This is a MUST if you want to up your communication game, decrease your refunds, and be perceived as a high end stylist.

The Scripts (Word-for-Word)

If you want to wow your clients you cannot get tongue-tied when things get tense. Get the scripts to know EXACTLY what to say when a client complains about their style. 

The Must-Have Policy 

No one likes paperwork, but it's an important part of being a business owner. Get the EXACT language you must include on your booking form to reduce your refund rates and ensure clients are clear on the rules.

The Progressive Fixes

It's easy to "give in" and give a full refund if you don't know what to say to a cranky client. But my 5-step system of progressive solutions ensures you make money AND makes the client happy.

6-Steps to Resolving Conflict

You won't find this anywhere else! Use this document when you are frazzled and not sure how to respond. It's the quickest way to diffuse any situation (even outside of the salon!)

What they say about Dr.Kari

Dr.Kari has a PhD in Trichology — yes the Dr. is real. She's also a Celebrity Stylist to clients like Meagan Good, Willow Smith, Jennifer Hudson, Ciara and tons more. Plus she's a salon owner in Beverly Hills, CA so she knows what it takes to make your business stand out against all the competition.

Dr.Kari helped me see my OWN worth!

I looooove the standard of excellence Dr. Kari ensues. I've also taken time to re-evaluate my pricing, especially for traveling. It's definitely worth the time and the money.

Lady K


My clientele has doubled!

I'm so grateful to Dr. Kari. I've saved so much time. I no longer have to go out and advertise on my own or rely on walk-ins. 

Kelsie L.

Los Angeles

Dr.Kari is passionate about supporting stylists

I can go on all day about how amazing she is. I'm thankful that she is willing to share her content with us, because you won't find what she's offering anywhere else. 

Deanndrea W.

Los Angeles

About the Author

Dr.Kari Williams

As a leader and expert in the natural hair industry, Dr.Kari knows learning new styling techniques, perfecting your skills and developing solid business practices are important to attract more clients, make more money and build career opportunities beyond the chair! 

She's owned a natural hair salon and Trichology Clinic, Mahogany Hair Revolution, in Los Angeles for 13 years. She's also worked as a speaker and educator for several product brands including: Shea Moisture, Eden Bodyworks, Carol’s Daughter, Curls, African Pride & more.

Get the Problem Client Cheat Sheet Today

You can continue to struggle to grow your business, costing you thousands of dollars in mistakes. Dr.Kari knows those mistakes well, and she's endured the financial cost — losing more than $10,000 in missed appointments and no shows alone. She wants to ensure you avoid the same traps she's had to overcome.

Normally Dr.Kari charges $97 for the Problem Client Cheat Sheet. But today only you can get the Problem Client Cheat Sheet for more than 70% off. Plus you get the BONUS — multiple SCRIPTS to know EXACTLY what to say when a client is unhappy (for ANY resason). 


Get access to the game-changing scripts + processes that will transform your business.


  • Immediate Access
  • BONUS Scripts to use  with Difficult Clients